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We built the software because the spreadsheets stopped working.

Ordering that knows what each site consumes. A register where every machine carries its own history. Checks confirmed with evidence, not assurances. This is what runs our operation — and, for networks, theirs.

Talk to us about your network

Why an operator wrote its own software

At ten locations you can run a coffee operation on a phone and a good memory. At ninety you cannot, and the failure is not dramatic — it is slow. Orders drift away from consumption. Stock accumulates in some places and runs out in others. A machine's service history lives in one technician's head. Somebody says the equipment was cleaned and there is no way to know either way.

We looked at what existed and none of it fitted: field service software that knows nothing about coffee, coffee software that knows nothing about routes, and ERP modules that assume a warehouse rather than ninety counters. So we built the platform around the actual work, and it has been shaped by running against real routes, real stock and real machines rather than by a specification written in advance.

The modules

  • Ordering

    Live

    The day before a route reaches a location, the system messages the site with its current stock, its average consumption and a recommended quantity. The site confirms or corrects. The order is booked.

  • Asset register

    In development

    Every machine carries a QR tag. Scan it and you have the full history: install date, service visits, parts replaced, faults reported.

  • Service tickets

    In development

    A fault is reported from the counter in seconds, routed to the right technician, and tracked to closure. No phone tag.

  • Checks and proof

    In development

    Daily cleaning and maintenance checks confirmed with photo evidence, so "it was cleaned" is a record rather than an assurance.

  • Machine telemetry

    Planned

    Where the equipment supports it, machine data flows in directly — counters, errors and service intervals read from the machine rather than reported by hand.

  • Reporting

    In development

    Consumption, service history and cost per location, in one place, for whoever has to answer for the numbers.

Ordering, in practice

The day before a route reaches a location, the site gets a message. It shows what the system believes is in stock there, the average daily consumption, and a recommended quantity in whole cases. The site types a number, or accepts the recommendation. The full order is read back for confirmation, and if something is wrong the site names the line and the corrected quantity.

Two or three messages, no phone call, no form, in the language the staff actually use. The order is booked with an invoice number, the route is built from the confirmed orders, and the load is checked against the vehicle before anyone leaves the depot.

It works over the messaging apps people already have open. Nobody at a counter is going to learn a new application to order coffee.

Evidence instead of assurances

A daily check that produces no record is a conversation, not a control. Cleaning and maintenance tasks are dispatched to the site, completed with a photograph, and stored against the machine and the date.

The point is not surveillance. It is that when a location's coffee quality drops, the question "what changed?" has an answer — a missed clean, a filter overdue, a grind adjustment, a part at the end of its life — instead of a guess.

For network operators

If you run coffee across many sites, one of two things is true: you already have this problem, or you are about to.

Velora can run the operation for you as a service, or the platform can run your operation under your own brand — multi-tenant from the ground up, with each organisation's data isolated at the database level, an API-first design so ordering can reach your sites by whatever channel they already use, and hosting inside the EU.

Talk to us about your network

A note on honesty

Parts of this platform are live and running our routes today. Parts are in development, and telemetry from some equipment brands depends on vendor agreements that are not all in place. The status badge on each module says which is which, and we will tell you the same thing in a meeting. A demo that oversells is a support problem three months later.

Let's work out what your locations actually need.

Tell us the sites, the volumes and what is not working today. You will get a proposal with numbers in it.

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